Privacy Policy

We collect information you provide directly to us when you create an account, place an order, or contact us for support. This includes:

• Name, email address, and phone number
• Business name, GSTIN, and billing/shipping addresses
• Order history and transaction data
• Payment information (processed securely by Razorpay — we do not store card details)

We use the information we collect to:

• Process and fulfill your orders
• Generate GST-compliant invoices
• Send order confirmations, shipping updates, and support responses
• Improve our platform and personalize your experience
• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties. We may share your data with:

• Payment processors (Razorpay) to securely process transactions
• Shipping partners to fulfill and track deliveries
• Legal authorities when required by law or court order

We implement industry-standard security measures including HTTPS encryption, JWT-based authentication, and bcrypt password hashing. Access to user data is restricted to authorized personnel only.

We use essential cookies for authentication and session management. We do not use advertising cookies or track you across other websites.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@bulkvyapaar.com.

We retain your account data for as long as your account is active. Order and invoice records are retained for 7 years as required by Indian tax regulations. You may request deletion of non-mandatory data at any time.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our platform after changes constitutes acceptance of the updated policy.

For privacy-related queries, contact us at privacy@bulkvyapaar.com or visit our Contact Us page.